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We aim to dispatch orders same day or the following working day, and at the time of dispatch and e-mail will be sent to your registered address notifying you that it has left us.
On our standard delivery service you should receive your order within 2 to 5 working days. Please contact us if your parcel has not arrived in 5 working days. If you choose next day delivery providing you have placed the order before the 1pm cut off time your order should arrive with you the following working day. If this is not the case please contact us as soon as possible.
Some of our products may be a bit too much too chew on depending on their age however, so we've made it possible for you to narrow down your search to products suitable for puppies using the filters on the product category pages.
While our products don't need to be sealed in an airtight container to last their shelf life, we would recommend it. Being a natural product, our treats can be quite pungent, so storing them in an air tight container can help alleviate the smell in your storage space.
Skipper’s are dedicated to ensuring you - and especially your dog - are happy with our products, prices and service. Should any of our products be found to be faulty, damaged or different from the description given on the Skipper’s website, we will be pleased to arrange to either refund or replace the product at the discretion of the customer.
In the event of a customer purchasing an item from Skipper’s by mistake and through no fault of Skipper’s, we will be happy to replace or refund the item provided that the original item is returned to us unused, unopened and in a saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Skipper’s reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.
We will refund the original delivery charges in the event of a product being faulty, damaged or different from the description. When an order is returned due to no fault of Skipper’s, we reserve the right to retain the cost of the carriage.
If the product returned is not in a fully resalable condition, and also we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
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