• Orders are shipped Monday to Friday, except on public holidays or as otherwise stated. Orders placed before 3:30pm Monday to Friday are dispatched the same day.
• We ship orders with both Evri, Royal Mail and DPD.
• We offer Next Working Day delivery as standard for all qualified postcodes at £3.49.
• Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50), British Islands and Northern Ireland may incur extra charges, calculated at checkout. These postcodes are sent to on a 48 hour service.
• Orders over £29 qualify for FREE Next Day delivery. This may not apply to Scottish Highlands, British Islands and Northern Ireland orders over 15kg and does not apply to International orders.
• FREE Shipping Discount codes are not applicable to Scottish Highlands, British Islands and Northern Ireland Post Codes.
• If you have any queries relating to the delivery of goods, please contact us via e-mail at info@skipperspetproducts.com or call 01472 237647.

Unfortunately due to customs and export changes brought about by Brexit we are unable to supply to Europe at the moment.

We are now able to ship to North America. Shipments will be sent with Royal Mail from us and dispatched in the US via the Postal Service. We can only accept a maximum order value of £270.00. The Shipping charge will be calculated at checkout. Free Delivery is available on orders over $39.55. Delivery of goods can take 5 - 9 working days.

Orders received before 3:30pm Monday to Friday will be dispatched same day unless it falls on a public holiday or is otherwise stated.

Orders are shipped on a Next day service unless they're being delivered to any of the following postcodes, which are sent on a 48 hour service.

AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50, British Islands and Northern Ireland do not qualify for Next Day delivery.

No, we don't use artificial additives of any kind in any of our products. In fact we like to keep things as simple as possible so many of our products contain only single ingredients, meaning you can be sure of exactly what it is you're feeding to your dog.

Not at all, the Vikings frequently used to re-hydrate their dried fish.

Our treats should be perfect for him! Although each individual case is different, fish is highly digestible and low in saturated fat and rarely causes dogs problems of any kind.

Most of our treats are absolutely suitable for puppies. Not only will they keep their teeth clean but the Omega oils will help them develop and keep their coat shiny and healthy too!

Some of our products may be a bit too much too chew on depending on their age however, so we've made it possible for you to narrow down your search to products suitable for puppies using the filters on the product category pages.

You should store our products in a cool, dry place away from direct sunlight. A cupboard or a draw is absolutely fine.

While our products don't need to be sealed in an airtight container to last their shelf life, we would recommend it. Being a natural product, our treats can be quite pungent, so storing them in an air tight container can help alleviate the smell in your storage space.

We accept most major credit and debit cards and also accept payments via Paypal. Orders placed over the phone can also be paid via BACS or cheque, and will be dispatched once funds are cleared.

Yes. All transactions on our website are secured.

You can place an order online by adding the products you wish to purchase to your basket and proceeding through checkout, or you can give us a call at the office to take your order by phone.

No, it is possible to check out as a guest but we recommend you create an account so that you can access information relating to your orders more easily, and to help speed up the check out process on any future orders you would like to place.

If you have any queries about and order you wish to, or have placed please don't hesitate to contact us. You can contact us via any of the following methods:

• E-mail info@skipperspetproducts.com
• Call 01472 237 647
• Use online chat function at the bottom of the screen

If you would like to cancel or change your order please contact us straight away, providing your order has not yet been dispatched we can cancel or make any amendments you wish.

Yes, we regularly send information about special offers and discounts to customers who subscribe to our mailing list. If you would like to receive these e-mails you can subscribe at the bottom of the page.
Discount codes given out by Skipper's Pet Products cannot be used in conjunction with other offers or discounts unless otherwise stated.

Where available a tracking number and link will be provided to you via e-mail or SMS text message.

All returns or requests for refunds should be notified to Skipper's within 14 days.

Skipper’s are dedicated to ensuring you - and especially your dog - are happy with our products, prices and service. Should any of our products be found to be faulty, damaged or different from the description given on the Skipper’s website, we will be pleased to arrange to either refund or replace the product at the discretion of the customer.

In the event of a customer purchasing an item from Skipper’s by mistake and through no fault of Skipper’s, we will be happy to replace or refund the item provided that the original item is returned to us unused, unopened and in a saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Skipper’s reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

We will refund the original delivery charges in the event of a product being faulty, damaged or different from the description. When an order is returned due to no fault of Skipper’s, we reserve the right to retain the cost of the carriage.

If the product returned is not in a fully resalable condition, and also we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.

Receive a 25% discount code for subscribing to the mailing list. One per customer account. Customers found to be signing up multiple email addresses may have their accounts closed. One use per customer. Cannot be used in conjunction with other offers / discounts. Subscribers can unsubscribe at any time.