Super-nutritious freshly dried Sea Treats for dogs - handmade in Grimsby

20 off new customers

Returns Policy

Refunds and returns

To change or cancel an order

If you wish to change or cancel an order please contact our sales team by telephone 01472 346836 or email [email protected] within 24 hours. Please quote yourorder number and date the order was placed in all correspondence. An order can be cancelled if the processing of the order has not yet started. Please note that we aim to dispatch your orders within a couple of days, so if your order has already been dispatched or delivered you must follow our returns procedure.

Our Refund Policy
Skipper’s are dedicated to ensuring you - and especially your dog - are happy with our products, prices and service. Should any of our products be found to be faulty, damaged or different
from the description given on the Skipper’s website, we will be pleased to arrange to either refund or replace the product at the discretion of the customer.

In the event of a customer purchasing an item from Skipper’s by mistake and through no fault of Skipper’s, we will be happy to replace or refund the item provided that the original item is returned to us unused, unopened and in a saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Skipper’s reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.

We will refund the original delivery charges in the event of a product being faulty, damaged or different from the description.  When an order is returned due to no fault of Skipper’s,
we reserve the right to retain the cost of the carriage If the product returned is not in a fully resalable condition, we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount.
This does not affect your statutory rights.

Returns Procedure
To arrange to return a product, or for further information about returns or refunds please
e-mail us at [email protected] or telephone us at 01472 346836
Monday to Thursday 9.00 am to 5.00 pm. and 9am to 4pm Friday.

All returns must be notified by telephone or email to Skipper’s within 14 days of delivery of the product.
Please enclose your Delivery note with the return stating the reason for the return.
NOTE:  The price of the item will be refunded to the purchaser once it is received by us.

This does not affect your statutory rights as a consumer.