SHIPPING
- Orders are shipped Monday to Friday, except on public holidays or as otherwise stated.
- We ship orders with both Royal Mail and DPD.Â
- Our Standard Delivery charge is £3.25 for Royal Mail, and £4.99 for DPD.
- Scottish Highlands (AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50), British Islands and Northern Ireland will incur extra charges, calculated at checkout.
- Orders over £29 qualify for FREE delivery. This does not apply to Scottish Highlands, British Islands and Northern Ireland.
- FREE Shipping Discount codes are not applicable to Scottish Highlands, British Islands and Northern Ireland Post Codes.
- Next Day Delivery is available at a cost of £5.65. This is exempt from the £29 FREE delivery threshold and does not apply to Scottish Highlands, British Islands and Northern Ireland. Orders placed on Sunday for Next Working Day Delivery will be dispatched on the following Monday.
- Raw food orders are only dispatched Monday-Thursday via 24 hour couriers, in insulated boxes. They may arrive slightly chilled rather than frozen, but are perfectly safe to go back into the freezer on arrival. Orders on Wednesday and Thursdays may occasionally need to be dispatched the following Monday. All orders received on a Friday will be dispatched the following Monday.
- If you have any queries relating to the delivery of goods please contact us via e-mail at info@skipperspetproducts.com or call 01472 237647.
EUROPEAN SHIPMENTS
Unfortunately due to customs and export changes brought about by Brexit we are unable to supply to Europe at the moment.
RETURNS AND EXCHANGES
All returns or requests for refunds should be notified to Skipper's within 14 days.
Skipper’s are dedicated to ensuring you - and especially your dog - are happy with our products, prices and service. Should any of our products be found to be faulty, damaged or different from the description given on the Skipper’s website, we will be pleased to arrange to either refund or replace the product at the discretion of the customer.
In the event of a customer purchasing an item from Skipper’s by mistake and through no fault of Skipper’s, we will be happy to replace or refund the item provided that the original item is returned to us unused, unopened and in a saleable condition. In cases where the customer is either unable or unwilling to arrange return carriage after mistakenly purchasing a product, Skipper’s reserves the right to charge an uplift fee to cover the cost of employing a courier company to collect the item from the customer.
We will refund the original delivery charges in the event of a product being faulty, damaged or different from the description. When an order is returned due to no fault of Skipper’s, we reserve the right to retain the cost of the carriage.
If the product returned is not in a fully resalable condition, and also we reserve the right to refuse a refund on the item, or deduct up to 20% of the original selling price from the refund amount. This does not affect your statutory rights.
